Returns & Exchanges 2018-10-09T15:35:10+00:00

Returns Policy

  • At Oriani & Co we want to ensure you are 100% happy with your purchase. We want you to feel totally confident when buying with us, so we offer 14 days to send back your garment if you feel it is just not for you. In alignment with the Consumer Contract Regulations our returns period for a refund/exchange is to notify us within 7 days of receiving your purchase and returning and products within 14 days unless otherwise stated.

 

Shipping Returns

  • Your item will need to be posted back to us in the same manner as it was received, signed for delivery.  Please note we do not offer free returns and returns costs will need to be paid for by the customer.

 

Return Conditions

  • Please note that for any returns or exchanges the original tags must be attached. We do not offer refunds on faulty goods that have been worn, this includes any damage, marks, smells or distress to the fabric.

 

Custom Orders

  • Custom orders are non-exchangeable and non-refundable. Please ensure you are 100% happy with your order before purchasing a custom order, we would prefer for you to contact us on info@orianiandco.comfor any queries you may have ahead of placing an order.

 

Refund Payment Processing

  • We endeavour to process refunds as quickly as possible, however please allow 28 working days for any refunds to appear back on your original payment method. Further time may be required dependant on your bank or payment methods process time.

 

Faulty & Incorrect items

  • If you believe you have received a faulty or incorrect garment, please contact the Oriani & Co customer service team as soon as possible via email info@orianiandco.com. We will advise on how best to process the replacement, we want to ensure you are 100% satisfied with your purchase.

 

Payment Information

 

Refund Payment Processing

  • We endeavour to process refunds as quickly as possible, however please allow 28 working days for any refunds to appear back on your original payment method. Further time may be required dependant on your bank or payment methods process time.

 

Payment methods 

  • We accept Paypal, Credit cards from Visa and MasterCard. We also accept debit cards with Visa, MasterCard, Maestro, Solo and Visa Electron logo. We do not accept cheques or postal orders. (If you wish to pay by American Express, please pay through Paypal)